Return & Exchange Policy

At Elovery, we want you to love every purchase. If your order isn’t quite right, we’re here to help.

7-Day Exchange Policy

You can request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

• The product must be unused, unworn and in its original condition.

• The product must be returned with its original packaging, tags and accessories, where applicable.

• The item must not be washed, damaged, stained, altered or used.

• Proof of purchase or order details must be provided.

Items That Cannot Be Exchanged

For hygiene and safety reasons, certain products may not be eligible for exchange, including:

• Used or washed items

• Personalized or customized products

• Items damaged after delivery due to customer handling

• Products without original tags or packaging

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product. We will review the issue and, where applicable, arrange a replacement.

Exchange Process

To request an exchange, contact our customer support team with:

1. Your order number

2. The reason for exchange

3. Clear photos of the product, if required

Once your request is approved, we will provide instructions for returning the item.

Exchange Shipping Charges

If the exchange is requested because you received the wrong, damaged or defective product, Elovery will cover the applicable return/exchange shipping costs.

For exchanges due to size, color, design or change of preference, return and delivery charges may apply.

Refunds

Elovery primarily offers exchanges rather than refunds. Refunds may only be considered in cases where the ordered product is unavailable for replacement or where otherwise approved by Elovery.

Important Note

Please check your order carefully upon delivery. We recommend recording an unboxing video when opening your package, especially for high-value orders. This may help us process claims involving damaged, missing or incorrect items.

For any questions regarding returns or exchanges, please contact us through our customer support channels.

Elovery