Frequently Asked Questions

Welcome to Elovery! Here you'll find answers to some of the most common questions about shopping, payments, shipping, orders, and returns.

Ordering

How can I place an order?

Simply browse our products, select your preferred product and quantity, add it to your cart, and proceed to checkout. Enter your delivery details and select your preferred payment method to complete your order.

Can I order from anywhere in Pakistan?

Yes. Elovery delivers orders across Pakistan.

Can I change my order after placing it?

If you need to change your order, please contact us as soon as possible. We will try to accommodate changes before your order is dispatched.

How will I know if my order has been confirmed?

After placing your order, you may receive an order confirmation through email, SMS, or other available communication channels.

Payments

What payment methods do you accept?

Elovery accepts:

• Credit and debit card payments

• Cash on Delivery (COD)

Is Cash on Delivery available?

Yes. Cash on Delivery is available throughout Pakistan. You can pay the courier in cash when your order is delivered.

Is online card payment secure?

Yes. Card payments are processed through secure payment channels provided by our payment service providers. We recommend never sharing your card PIN, CVV, or complete card details with anyone through email, WhatsApp, or social media.

Shipping & Delivery

How long does delivery take?

Orders are generally delivered within 3–4 working days after dispatch. Delivery time may vary depending on your location and courier service.

How much is shipping?

Our shipping charges may vary depending on the order value and promotional offers.

Please check the shipping charges displayed at checkout or our Shipping Policy for the applicable rates.

Do you offer free shipping?

Free shipping may be available on qualifying orders. Please check the current shipping offer displayed on our website or checkout page.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information is generally provided through email and SMS.

What should I do if my order is delayed?

If your order has exceeded the expected delivery time, please contact our support team with your order number. We will help you check the latest shipment status.

Orders & Tracking

Where can I track my order?

After dispatch, you will receive your tracking details by email and SMS. You can use the tracking number with the relevant courier's tracking service.

I haven't received my tracking number. What should I do?

Please check your email, SMS, and spam/junk folder first. If you still cannot find your tracking details, contact us with your order number.

What happens if I'm not available when the courier arrives?

The courier may attempt to contact you or make another delivery attempt. Please keep your phone available around the expected delivery time.

 Returns & Exchanges

Can I return or exchange my order?

Returns and exchanges are subject to Elovery's applicable Return & Exchange Policy. Please review that policy for eligibility, time limits, and applicable conditions.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. Include your order number and clear details of the issue so our team can assist you.

How can I contact Elovery about a return or exchange?

You can contact our customer support team using the email address below.

Privacy & Security

How does Elovery protect my personal information?

We take reasonable measures to protect customer information and use personal information primarily to process orders, arrange delivery, communicate with customers, improve our website, and provide relevant services.

For more information, please read our Privacy Policy.

Does Elovery use cookies?

Yes. Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, and improve your shopping experience.

For more information, please read our Cookies Policy.

 Contact Elovery

How can I contact customer support?

For questions about your order, payment, delivery, returns, or products, contact us at:

Elovery
Operated by: ZAS Textiles
Address: Maqbool Road, Faisalabad, Pakistan
Email: info@elovery.com

Our team will be happy to assist you.

What information should I provide when contacting support?

For order-related questions, please provide your order number, the name used for the order, and a brief description of your concern. This helps us assist you more quickly.

Still have a question?

We're here to help. Contact us at info@elovery.com and our team will get back to you as soon as possible.