Begin Your Elovery Experience

Glad You’re Here! Let’s Start Shopping

Payment Policy

Effective Date: September 17, 2025

At Elovery, we offer convenient and secure payment options to make your shopping experience simple and hassle-free.

1. Available Payment Methods

Credit & Debit Card

Elovery accepts payments through eligible credit and debit cards.

When you choose card payment at checkout:

  • Enter your card details through our secure payment checkout.

  • Your payment must be successfully authorized before your order can be processed.

  • Your card may be charged at the time your order is placed.

  • If a payment is declined or cannot be verified, your order may not be processed.

We do not intentionally store your complete card details on our website. Payment information is processed through the applicable payment service provider.

Cash on Delivery (COD)

Cash on Delivery is available throughout Pakistan.

With COD, you can place your order online and pay the courier in cash when your parcel is delivered.

Please ensure that:

  • Your delivery address and contact number are correct.

  • Someone is available to receive the parcel and make the payment.

  • The required amount is paid to the courier upon delivery.

COD orders may be subject to order verification before dispatch.

2. Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, or other available communication channels.

An order confirmation does not necessarily guarantee that an order cannot subsequently be cancelled due to payment issues, stock availability, incorrect information, suspected fraud, or other operational reasons.

3. Payment Security

Elovery takes reasonable measures to protect payment and customer information. Card transactions are processed through secure payment channels provided by our payment service providers.

For your security, Elovery will never ask you to provide your complete card number, CVV, PIN, or online banking password through email, WhatsApp, social media, or other unofficial communication channels.

4. Failed or Declined Payments

If your card payment is declined, you may try another eligible card or select Cash on Delivery, where available.

If you believe you have been charged but your order was not successfully placed, please contact our customer support team before placing the order again.

5. Refunds

Where a refund is approved under our applicable refund, return, or exchange policy:

  • Card-payment refunds will generally be processed through the applicable payment method or payment provider.

  • For COD orders, refund arrangements may require additional customer verification and may be handled through an agreed refund method.

The time required for a card refund to appear in your account may depend on your bank or payment service provider.

6. Incorrect Payment or Order Information

Customers are responsible for providing accurate billing, shipping, contact, and payment information when placing an order.

If you notice an error in your order or payment details, please contact us as soon as possible.

7. Contact Us

If you have any questions about payments, orders, refunds, or payment-related issues, please contact us:

Elovery
Operated by: ZAS Textiles
Address: Maqbool Road, Faisalabad, Pakistan
Email: info@elovery.com

We are happy to assist you with any payment-related concerns.